Introduction
Hipfinity 2.0 is a payment app designed to help businesses simplify their payment processing. The Hipfinity 2.0 app enables you to process transactions, view transaction history, and customize your settings. The app is designed to work with smartphones and tablets, making it easy to use wherever you are.
Getting Started
1. Installation
To begin, download and install the Hipfinity 2.0 app on your Android device. If you haven’t already, contact our support team at hipline@hipfinity.co
to obtain your license number.
2. Account Setup
Open the app and create your account with your license number and phone number.
Once your account is set up, you can start accepting payments and managing your transactions.
Registration
1. Getting Started
Open the app on your device, and you’ll be prompted to enter your registration credentials.
2. Credentials
Enter your license number and phone number to register and access the app. Accurate information is crucial for a successful registration process.
3. Submit
Click Submit to complete the registration process and log into your account.
Transactions
Transactions involve the exchange of payment for goods or services between a customer and a merchant. Hipfinity 2.0 supports various transaction types, including sale, authorization, capture, refund, and void, across multiple payment methods.
Go to the Configuration section to configure the app for processing transactions and receipts.
Sale
A sale is a completed transaction where a customer purchases goods or services and pays using a credit or debit card. It is the primary transaction type for selling products or services.
Hipfinity 2.0 supports the following tender types:
- ACH (Automated Clearing House)
- Cash
- Check
- Credit
- Gift/Loyalty
- Debit
- EBT Cash
- EBT Food Stamp
Processing Sale with Credit Tender Type
1. Accepting Payment
- Open the Hipfinity 2.0 app.
- Select Sale from the menu options.
- Input the charge amount and confirm.
2. Choosing Tender Type
- Select the preferred tender type. Credit in this case.
- Tap/insert the card for automatic entry. You can also manually enter card details by selecting the Manual option.
3. Approval and Receipt
- Once approved, you’ll receive a confirmation message.
- Collect the customer’s signature, email, and phone number.
- Select Print Merchant Copy to print the merchant receipt and Print Customer Copy to print the customer receipt.
- Select Done to complete the transaction.
Note: You can configure the header and footer of the receipt from Configuration -> Set Up Options -> Optional Prompts -> Receipt Options
.
Processing Sale with Gift Tender Type
1. Accepting Payment
- Open the Hipfinity 2.0 app.
- Select Sale from the menu options.
- Input the charge amount and confirm.
2. Choosing Tender Type
- Select the tender type as a Gift/Loyalty.
- Swipe the gift card for automatic entry. You can also manually enter card details by selecting the Manual option.
3. Approval and Receipt
- Once approved, you’ll receive a confirmation message.
- Collect the customer’s signature, email, and phone number.
- Select Print Merchant Copy to print the merchant receipt and Print Customer Copy to print the customer receipt.
- Select Done to complete the transaction.
Processing Sale with Cash Tender Type
1. Accepting Payment
- Open the Hipfinity 2.0 app.
- Select Sale from the menu options.
- Input the charge amount and confirm.
2. Choosing Tender Type
- Select the tender type as Cash.
3. Approval and Receipt
- Once approved, you’ll receive a confirmation message.
- Collect the customer’s signature, email, and phone number.
- Select Print Merchant Copy to print the merchant receipt and Print Customer Copy to print the customer receipt.
- Select Done to complete the transaction.
Processing Sale with Tip
- Enabling Tip
- Open the Hipfinity 2.0 app.
- Go to
Configurations -> Setup Options -> Optional Prompts
- Enable the tip option if it’s not already enabled.
- Processing a Sale with Tip
- Open the Hipfinity 2.0 app.
- Select Sale from the menu options.
- Input the charge amount and confirm.
- Selecting Tip Percentage
- After entering the charge amount, select the tip percentage.
- Click Submit to proceed.
- Choosing Tender Type
- Select the preferred payment method.
- Tap/insert the card for automatic entry. You can also manually enter card details by selecting the Manual option.
- Approval and Receipt
- Upon approval, you’ll receive a confirmation message.
- Collect the customer’s signature, email, and phone number.
- Select Print Merchant Copy to print the merchant receipt and Print Customer Copy to print the customer receipt.
- Select Done to complete the transaction.
Processing Sale with Tax
- Enabling Tax
- Open the Hipfinity 2.0 app.
- Go to
Configurations -> Setup Options -> Optional Prompts
- Enable the tax option.
- Processing a Sale with Tax
- Open the Hipfinity 2.0 app.
- Select Sale from the menu options.
- Input the charge amount and confirm. Tax will be automatically calculated based on your tax settings in the Configuration section.
- Choosing Tender Type
- Select the preferred payment method.
- Tap/insert the card for automatic entry. You can also manually enter card details by selecting the Manual option.
- Approval and Receipt
- Upon approval, you’ll receive a confirmation message.
- Collect the customer’s signature, email, and phone number.
- Select Print Merchant Copy to print the merchant receipt and Print Customer Copy to print the customer receipt.
- Select Done to complete the transaction.
Processing Sale with Surcharge
- Enabling Surcharge
- Open the Hipfinity 2.0 app.
- Go to
Configurations -> Setup Options -> Fee Program
- Enable the Fee Program by checking the check box.
- Select Surcharge from the dropdown and configure the surcharge settings.
- Processing a Sale with Surcharge
- Open the Hipfinity 2.0 app.
- Enter the charge amount or select Sale from the menu options.
- Input the charge amount and confirm.
Note: Surcharge will get automatically applied to the sale amount.
- Choosing Tender Type
- Select the preferred payment method.
- Tap/insert the card for automatic entry. You can also manually enter card details by selecting the Manual option.
- Approval and Receipt
- Upon approval, you’ll receive a confirmation message.
- Collect the customer’s signature, email, and phone number.
- Select Print Merchant Copy to print the merchant receipt and Print Customer Copy to print the customer receipt.
- Select Done to complete the transaction.
Processing Sale with Cash Discount
- Enabling Cash Discount
- Open the Hipfinity 2.0 app.
- Go to
Configurations -> Setup Options -> Fee Program
- Enable the Fee Program by checking the check box.
- Select Cash Discount from the dropdown and configure the cash discount settings.
- Processing a Sale with Cash Discount
- Open the Hipfinity 2.0 app.
- Select Sale from the menu options.
- Input the charge amount and confirm.
- Selecting Cash Discount Type
- After entering the charge amount, you’ll be prompted to choose the cash discount type:
- Card: Adds the cash discount fee to the sale amount.
- Cash: Does not add the cash discount fee to the sale amount.
- After entering the charge amount, you’ll be prompted to choose the cash discount type:
- Choosing Tender Type
- Select the preferred payment method.
- Tap/insert the card for automatic entry. You can also manually enter card details by selecting the Manual option.
- Approval and Receipt
- Upon approval, you’ll receive a confirmation message.
- Collect the customer’s signature, email, and phone number.
- Select Print Merchant Copy to print the merchant receipt and Print Customer Copy to print the customer receipt.
- Select Done to complete the transaction.
Refund
A refund is a transaction where a merchant returns all or a portion of a customer’s payment for goods or services. Refunds can be initiated for various reasons, such as customer dissatisfaction, product returns, or billing errors.
The refund process involves transferring the appropriate amount of funds from the merchant’s account back to the customer’s account. Refunds can take different forms, such as a credit to the customer’s card account, a transfer of funds to the customer’s bank account, or a physical refund in the form of cash or a check.
Note: You can also initiate a refund from the Transaction Logs by selecting the sale and clicking on the refund button without needing to enter card details.
Processing a Refund
- Accepting Payment
- Open the Hipfinity 2.0 app.
- Select Refund from the menu options.
- Input the refund amount and confirm.
- Choosing Tender Type
- Select the preferred tender type.
- Tap/insert the card for automatic entry. You can also manually enter card details by selecting the Manual option.
- Approval and Receipt
- Once approved, you’ll receive a confirmation message.
- Collect the customer’s signature, email, and phone number.
- Select Print Merchant Copy to print the merchant receipt and Print Customer Copy to print the customer receipt.
- Select Done to complete the transaction.
Authorize
Authorize is a process of obtaining approval from a cardholder’s bank for a transaction. When a customer uses a credit or debit card for a purchase, the merchant must request authorization from the cardholder’s bank to verify the availability of sufficient funds or credit limit to complete the transaction.
The authorization process involves submitting transaction details, including the amount and card information, to Hipfinity. Hipfinity forwards these details to the cardholder’s bank, which verifies the customer’s account for adequate funds or credit limit.
If the authorization is successful, the cardholder’s bank sends an authorization code to Hipfinity, indicating that the transaction is approved. The merchant can then proceed with the transaction, such as delivering the product or providing the service.
Steps to process Authorize
1. Accepting Auth Only
- Open the Hipfinity 2.0 app.
- Select Authorize from the menu options.
- Input the Auth Only amount and confirm.
2. Choosing Tender Type
- Select the preferred tender type.
- Tap/insert the card for automatic entry. You can also manually enter card details by selecting the Manual option.
3. Approval and Receipt
- Once approved, you’ll receive a confirmation message.
- Collect the customer’s signature, email, and phone number.
- Select Print Merchant Copy to print the merchant receipt and Print Customer Copy to print the customer receipt.
- Select Done to complete the transaction.
Note: Authorization receipt will contain the approval code which is required at the time of implementing Capture (Force) from a card. When the Authorization Receipt is sent to the Customer’s Email, the Approval Code can be obtained from the email.
Capture
Capture is the process of transferring the authorized funds from a customer’s account to a merchant’s account. After a customer’s payment is authorized, the transaction is typically in a “pending” status until the merchant captures the funds.
Capturing the payment can occur after delivering the product or service to the customer. During the capture process, the authorized funds are transferred to the merchant’s account and later settled and deposited based on the payment processor’s timeframe.
Note: You can also initiate a capture from the Transaction Logs by selecting the sale and clicking on the Capture button without entering the card details.
Steps to process Capture
1. Accepting Payment
- Open the Hipfinity 2.0 app.
- Select Capture from the menu options.
- Input the Force amount and confirm.
- Enter the Approval Code obtained during the Authorize.
Note: Approval code is present in the Authorize receipt or can also be obtained from the customer’s email if the email was provided during Authorize.
2. Choosing Tender Type
- Select the preferred tender type.
- Tap/insert the card for automatic entry. You can also manually enter card details by selecting the Manual option.
3. Approval and Receipt
- Once approved, you’ll receive a confirmation message.
- Collect the customer’s signature, email, and phone number.
- Select Print Merchant Copy to print the merchant receipt and Print Customer Copy to print the customer receipt.
- Select Done to complete the transaction.
Reversal/Void
A Reversal or Void transaction allows a merchant to partially or fully refund a deducted amount or cancel a sale. It is useful when a customer changes their mind about a purchase, a mistake occurs in the transaction, or there’s an issue with the product or service.
Steps to process a Reversal/Void
- Open the Hipfinity 2.0 app.
- Select Reversal/Void from the menu options.
- Select the transaction you want to refund or void.
- After selecting the transaction, you have two options:
- Refund: To refund the transaction amount to the customer’s account.
- Void: To cancel the transaction (Please note that a voided transaction does not refund the customer’s account, so you may need to issue a refund separately if necessary).
Refund
Refund is a process of returning the payment made by a customer for a product or service that they are not satisfied with or have returned. It involves issuing a credit or refund to the customer’s account, which could be in the form of cash, check, or a reversal of a credit or debit card transaction.
A refund can be initiated for various reasons, such as the product not meeting the customer’s expectations, a defect or damage in the product, or any other issue that prevents the customer from using or enjoying the product or service as intended. Refunding a sale is an important part of customer service, as it helps to maintain a good reputation and build trust with customers.
Note: You can also initiate a refund from the Transaction Logs by selecting the sale and clicking on the refund button without entering the card details.
Steps to Refund
4.1 To refund the amount, click REFUND.
4.2 Enter the refund amount and click OK to proceed.
Note: You can either partially refund the amount or fully refund the amount depending on a particular case.
4.3 Once the Refund is approved, you will receive a confirmation message containing the Approval Code.
Void
Void typically means to cancel or reverse a previously completed transaction. This can occur for various reasons, such as a customer changing their mind about a purchase, a mistake in the transaction, or an issue with the product or service that was purchased.
When a sale is voided, the transaction is essentially nullified, and any money paid by the customer is refunded or credited back to their account. The voiding process may vary depending on the specific payment method and system used but typically involves reversing the payment and updating records to reflect the canceled transaction.
Steps to process Void
4.1 To void the transaction, click Void and then click Yes to confirm the Void.
Note: You can void a sale within 24 hours only. After 24 hours time window, you will not see the option to void a sale.
4.2 Once the void is approved, you will receive a confirmation message containing the Approval Code.
Balance Inquiry
Balance Inquiry is a transaction type that allows users to check the available balance of a specific gift card or account linked to the payment processing app. This feature provides users with instant access to their balance information.
Steps to process Balance Inquiry
- Open the Hipfinity 2.0 app.
- Select Balance Inquiry from the menu options.
- Swipe your card or enter card details manually by selecting the Manual option.
- Once approved, you will receive a confirmation message along with the balance details.
Cash Advance
A Cash Advance is a transaction type that allows users to withdraw cash using EBT Cash from the app. Users can specify the desired amount of cash they wish to withdraw, and the app will process the transaction accordingly.
Steps to process Cash Advance
1. Accepting Cash Advance
- Open the Hipfinity 2.0 app.
- Select Cash Advance from the menu options.
- Input the amount and confirm.
- Swipe the card and enter the PIN
2. Approval and Receipt
- Once approved, you’ll receive a confirmation message.
- Collect the customer’s signature, email, and phone number.
- Select Print Merchant Copy to print the merchant receipt and Print Customer Copy to print the customer receipt.
- Select Done to complete the transaction.
Activate Card
Activate Card is a transaction type that enables users to activate a new gift card they have received. Users need to enter card details into the app to complete the activation process.
Steps to process Activate Card
- Open the Hipfinity 2.0 app.
- Select Activate Card from the menu options.
- Swipe the card to autofill or enter the card number and click Confirm.
- Once the card is successfully activated, you will receive a confirmation message.
Deactivate Card
Deactivate Card is a transaction type that allows users to disable a gift card that they have linked to the payment processing app. This can be useful in cases where the user has lost the card or suspects fraudulent activity.
Add Value to Card
Add Value to Card is a transaction type where the user can load money onto a Gift card. The user can specify the amount they want to add, and the app will update the card’s balance.
Transaction Logs
Transaction logs are comprehensive records that capture details of every transaction processed through Hipfinity. These logs typically include vital information such as the date and time of the transaction, the transaction amount, the type of card used for payment, the authorization code, and other relevant details pertaining to the transaction.
To access your transaction history, follow these steps:
- From the main menu, select Transaction Logs.
- Here, you can view a list of your transactions, filter them by date or payment type, and search for specific transactions.
View/Modify Transactions
To view and potentially modify transactions, follow these steps:
- From the main menu, tap the View/Modify Transactions button. This will display a list of your recent transactions.
- Select the transaction you wish to modify from the transaction logs.
Refund
If you need to process a refund for a transaction, here’s how to do it:
- Select the transaction for which you want to initiate a refund.
- Once the transaction is selected, click Refund
- A refund pop-up window will appear, prompting you to enter the refund amount.
- Enter the refund amount and click OK.
- The system will process your refund request and seek approval.
- Wait for a moment while the system confirms the refund request.
- Once the refund is approved, you will receive a confirmation message displaying the Approval Code.
Void
To void a transaction, follow these steps:
- Select the transaction that you want to void.
- Once the transaction is selected, click Void.
- The system will process your void request and seek approval.
- Wait for a moment while the system confirms the void request.
- Once the void is approved, you will receive a confirmation message displaying the Approval Code.
Offline Transactions
Offline transactions can be completed even when there is no connectivity to the payment gateway or other online services. Hipfinity allows the merchant to store payment data locally and then transmit it to the payment server once connectivity is restored.
While offline transactions can provide a convenient solution for businesses and customers in certain situations, they do pose some risks. For example, offline transactions may be more susceptible to fraudulent activity since they are not immediately processed and verified by the payment gateway. Additionally, they may take longer to process and settle, which can impact cash flow and reconciliation processes for businesses.
You can view your offline transaction history by tapping “Offline Transactions” in the menu bar. This will show you a list of all your recent offline transactions.
Failed Offline Transactions
Failed offline transactions show a list of transactions that were not completed successfully due to an error during the processing of the payment data. This can occur if the payment terminal is unable to store the payment data locally or if the data cannot be transmitted to the payment processor once connectivity is restored.
There are several reasons why an offline transaction may fail, including:
- Insufficient funds: If the customer’s account does not have enough funds to cover the transaction, the payment will fail.
- Expired card: If the customer’s payment card has expired, the payment will not be processed.
- Incorrect PIN: If the customer enters an incorrect PIN, the transaction will be declined.
- Connectivity issues: If the payment terminal is unable to establish a connection with the payment processor, the transaction will fail.
You can view your failed online transaction history by tapping “Failed Online Transactions” in the menu bar. This will show you a list of all your failed online transactions.
Authorized Transactions
Note: This section is valid for the Retail Industry type. For the Restaurant industry type, this option will become Untipped Transactions.
1. You can view your authorized transaction history by tapping the Authorized Transactions button in the menu bar. This will show you a list of all your recent authorized transactions.
2. Select the transaction which you want to settle. You will see the following three options along with the transaction details:
- Set Final Amount
- Void
- Capture
3. Set Final Amount: Use this option to modify the amount that has to be captured.
- To modify the final amount click Set Final Amount.
- Enter the new amount that needs to be captured.
- Click OK.
- Once done, you will receive a successful response stating “Transaction Updated”.
- Click OK and proceed to capture the amount.
4. Void: Use this option to void the Auth transaction.
- Click Void.
- A prompt window will appear asking “Are you sure to void this transaction”.
- Select Yes, if you want to proceed.
- Once done, you will receive an approved response along with the approval code.
5. Capture: Use this to capture the Authorized amount.
- Click CAPTURE to capture the authorized amount.
- Once done, you will receive an approved response along with the approval code.
Untipped Transactions
Note: This section is valid for the Restaurant Industry type. For the Retail industry type, this option will become Authorized Transactions.
1. You can view your untipped transaction history by tapping the Untipped Transactions button in the menu bar. This will show you a list of all your recent untipped transactions.
2. Select the transaction which you want to settle. You will see the following three options along with the transaction details:
- Set Tip Amount
- Void
- Capture
3. Set Tip Amount: Use this option to modify the amount that has to be captured.
- To add the tip, click Set Tip Amount.
- Enter the tip amount that needs to be added to the final amount.
- Click OK.
- Once done, you will receive a successful response stating “Transaction Updated”.
- Click OK and proceed to capture the amount.
4. Void: Use this option to void the Auth transaction.
- Click Void.
- A prompt window will appear asking “Are you sure to void this transaction”.
- Select Yes, if you want to proceed.
- Once done, you will receive an approved response along with the approval code.
5. Capture: Use this to capture the Untipped amount.
- Click CAPTURE to capture the untipped amount.
- Once done, you will receive an approved response along with the approval code.
Reports
Reports provide insights and analysis on the transactions processed through Hipfinity. These reports can provide valuable information on several key metrics including credit net total, revenue, detailed sales report, etc. You can also print details of transactions from the reports section.
1. This section gives you the Credit Net Total for the current batch from different tender types.
2. Click on the three dots icon present at the top right corner. You will see the following options:
- Report
- Close Batch
2.1 Reports: The Reports section offers a range of transaction reports to provide valuable insights into business operations and financial data.
You can fetch the following reports:
- EDC Summary
- EDC Daily
- EDC Daily Detail
- Brand Summary
- Brand Daily
- Brand Daily Detail
2.2 Print: Click Print to take the printout of the transaction data.
Note: Your device needs to be connected to the printer to print the report.
2.3 Email: You can email the sales report to any email ID from any given email ID. Enter the Send From and Send to email IDs and click on the Send button to send the report over email.
2.4 Close Batch: Closing a batch is the process of settling all the authorized transactions for a specific period and sending them to the payment processor for processing. A batch is typically closed at the end of each business day, although this can vary depending on the business’s specific needs and processing requirements.
To close the batch click on the close batch button. A confirmation window will appear, click on the OK button to close the batch.
Reports Types
EDC Summary
The EDC Summary report provides an overview of transactions aggregated by EDC/Payment Types. It offers a consolidated summary of transactions, including totals and key metrics.
EDC Daily
The EDC Daily report gives you a daily breakdown of transactions. This report is helpful for tracking daily transaction trends and performance.
EDC Daily Detail
For a more detailed view of EDC transactions, the EDC Daily Detail report offers a comprehensive breakdown. It includes transaction-specific information, such as transaction type, amount, and timestamps, providing a granular understanding of daily EDC activity.
Brand Summary
The Brand Summary report compiles data related to specific brands, Visa, MasterCard, … It summarizes sales, returns, and other relevant metrics for each brand.
Brand Daily
Access the Brand Daily report for a daily overview of sales and performance metrics. This report is useful for monitoring daily brand-specific trends.
Brand Daily Detail
For a deeper dive into brand-specific transactions, the Brand Daily Detail report provides transaction-level details. It includes information like itemized sales, returns, and timestamps, allowing for a thorough analysis of daily brand activity.
Configuration
Configuration settings enable you to set up various options and parameters to customize the behavior and functionality of the app. These settings include the following options:
- Set Up Options
- Batch Management
- Security
- Support
Before you start configuring the Hipfinity 2.0 app, you need to set up a PIN and create your username and password from the app.
Note: By default, Manager Override is enabled in the settings, necessitating the use of a PIN for authentication instead of a password. The default PIN is ‘12345678.’
PIN Setup
To change your PIN, navigate to Configuration -> Security -> Change PIN
- Enter Current PIN
- Enter New PIN and Confirm New PIN
- Click Save to confirm the PIN change
Password Setup
To enable username and password you need to disable Manager Override by navigating to Configuration -> Security -> Fraud Control -> Allow Manager Override
- To set up your password, follow these steps:
- Click Set Up Options, which will redirect you to a new screen.
- Provide your username and password. The default username is ‘admin,’ and the default password is your phone number.
- Enter these details and click on the Submit button.
- Upon submission, a pop-up window labeled “Password Expired” will appear. Click on the Update Now button to create a new password.
- Enter your new password, confirm the password, select a security question, and provide the corresponding security answer. Then, click the Save button to store the new password securely.
Set Up Options
This section will help you customize several options including tax rates, tips, cash discounts, user management, receipt options, etc.
- From the menu options, go to
Configuration -> Set Up Options
. - Next, you will need to enter the PIN or provide your user credentials, including the username and password.
- Once you have successfully logged in, you can start configuring the Hipfinity 2.0 app.
Optional Prompts
From the menu options navigate to Configuration -> Set Up Options -> Optional Prompts
.
- Clerk# Prompt: Checkbox prompt that asks the user for clerk attribute during the transaction.
- Clerk# Text: Dropdown for text input for clerk attribute.
- Clerk#: Text Input for default clerk attribute name.
- Clerk Name Prompt: Checkbox prompt that asks the user for the clerk name during the transaction.
- Clerk Name Text: Text input for clerk name text.
- Clerk Name: Text input for clerk name.
- Enable QuickBooks Integration: Checkbox that enables QuickBooks integration.
- Customer# Prompt: Checkbox prompt that asks the user for the customer name.
- Invoice# Prompt: Checkbox prompt that asks the user for the invoice number.
- Invoice# Text: Dropdown for text input for invoice number.
- Tax Prompt: Checkbox prompt that asks the user for tax during the transaction.
- Tax Mode: Dropdown that allows the user to choose tax mode (Auto or Manual).
- Tax%: Text input for tax percentage.
- Tax Presentation on Receipts: Checkbox that enables tax presentation on receipts.
- Tip Prompt: Checkbox prompt that asks the user for a tip during the transaction.
- Tip Mode: Dropdown that allows the user to choose the tip mode.
- Tip Receipt: Checkbox that enables tip display on the receipt.
Transaction Settings
From the menu options navigate to Configuration -> Set Up Options -> Transaction Settings
.
Transaction Settings enables you to customize several options related to transactions. Here is a brief description of each field along with their corresponding sub-options.
- Signature Capture: This field contains three sub-options – Electronic Signature, Paper Signature, and No Signature. It specifies whether the transaction requires a signature, and if so, whether it will be captured electronically or on paper.
- No Response Action: This field contains three sub-options – Ask to Store Offline, Ask to Store Offline, and None. It specifies the action to take when no response is received from the customer during the transaction.
- Enable Offline: This field enables offline transactions, allowing transactions to be processed when a network connection is not available.
- Enable Contactless: This field enables contactless payment options.
- Default Amount: This field specifies the default amount for the transaction.
- Display Confirmation: This field specifies whether the confirmation screen will be displayed after the transaction.
- Purchase Cards Enabled: This field specifies whether purchase cards are enabled for the transaction.
- Show Subtotal: This field specifies whether the subtotal will be displayed during the transaction.
Fee Program
To navigate to Fee Program, click on the three horizontal lines located in the top left corner. Then navigate to Configuration -> Set Up Options -> Fee Program
.
Fee Program lets a merchant pass the cost of payment processing fees to the customer as an additional charge on top of the original transaction amount.
Fee programs are of four types:
- Surcharge
- Service Fee
- Convenience Fee
- Dual Pricing
- Cash Discount
Fee Program Rules:
- Surcharge
- The default label is Surcharge but merchants are allowed to specify a different label
- Hipfinity sends the value to the processor (gateway)
- Hipfinity prints the value on the receipt and details
- The default mode is percent
- Service Fee
- It is only allowed to be called Service Fee
- Hipfinity sends the value to the processor
- Hipfinity prints the value on the receipt and details
- The default mode is percent
- It is only allowed for specific MCCs (N/A)
- Convenience Fee
- It is only allowed to be called Convenience Fee
- Hipfinity prints the value on the receipt and details
- Hipfinity does not send the value to the processor
- The default mode is amount
- Dual Pricing (value entered is the cash value and the total amount is increased by fee )
- The default label is Cash Discount but merchants are allowed to specify a different label
- Hipfinity does not send the value to the processor
- Hipfinity does not print the value on the receipt and details
- The default mode is percent
- Cash Discount (value entered is the card value and the total amount is decreased by fee)
- The default label is Cash Discount but merchants are allowed to specify a different label
- Hipfinity does not send the value to the processor
- Hipfinity does not print the value on the receipt and details
- The default mode is percent
Here is a brief description of each field along with their corresponding sub-options.
- Program Type: This field specifies the type of fee program to use. The available options are Surcharge, Service Fee, Convenience Fee, and Cash Discount.
- Label: This label will appear on the manual card entry screen, card swipe screen, transaction details, and receipt. If you select Cash Discount as the Program Type, this label won’t appear.
- Mode: This field specifies the type of fee calculation to be used. The available option is Percent, which calculates the fee as a percentage of the transaction amount.
- Fee %: This field specifies the percentage rate to be applied to the transaction amount.
- Fee % Mode: This field specifies the calculation mode to be used for the fee percentage. The available options are Amount, Amount + Tax, and Amount + Tax + Tip.
- Credit: This field specifies whether the fee program applies to credit card transactions.
- Debit: This field specifies whether the fee program applies to debit card transactions.
- Mobile Payments: This field specifies whether the fee program applies to mobile payment transactions.
Equipment Set Up
To access the Equipment Set Up feature, follow these steps:
- Tap on the three horizontal lines icon located at the top left corner of the screen.
- From the menu that appears, select Configuration.
- In the Configuration section, choose Set Up Options.
- Within Set Up Options, select Equipment Set Up.
Printer
To configure the printer settings, follow the steps mentioned above to access the Equipment Set Up feature. Once you’re in the Equipment Set Up section, you’ll find the option to set up the printer for your transactions.
Card Reader
To set up the card reader, please follow the steps provided earlier to access the Equipment Set Up feature. Within Equipment Set Up, you’ll be able to configure and connect your card reader for seamless payment processing.
Perform Remote Key Injection (RKI)
Click on the three dots present in the top right corner to perform Remote Key Injection (RKI).
User Management
To navigate to User Management, click on the three horizontal lines located in the top left corner. Then navigate to Configuration -> Set Up Options -> User Management
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Add User: This field specifies the option to add a new user to the system. Click on the Add User button to add the new user. Fill out the form with the user’s information and click on Save to create a new user account.
Note: To add a user, the username should be at least 6 characters long and the password should be at least 8 characters with a capital letter, a lowercase letter, and a number.
Edit User: This field specifies the option to edit an existing user account. This can include updating the user’s personal information, such as name or contact details, etc.
Delete User: This field specifies the option to delete an existing user account. This should typically only be done if the user is no longer needed, or if the account has been compromised.
Receipt Options
From the menu options navigate to Configuration -> Set Up Options -> Receipt Options
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Receipt options enable you to customize various settings and functionalities available for managing receipts in Hipfinity 2.0 app. Here is a brief description of each field:
- View/Edit Header: This option allows you to view or edit the header section of the receipt. This section typically contains the company name, and other branding elements. Editing this section can help businesses customize their receipts and maintain a consistent brand image.
- View/Edit Footer: This option allows you to view or edit the footer section of the receipt.
- Print Options: This option allows you to print a merchant and or customer copy for approved and declined receipts.
Note: If you want to print the customer copy, a pop-up box will appear, click on the confirm button to print the customer copy. - Email Options: This option provides settings for sending receipts via email. Users can enter the recipient’s email address to send the receipt. This option can be useful for businesses that want to provide their customers with electronic receipts.
- SMS Options: This option provides settings for sending receipts via SMS text message. This option can be useful for businesses that want to provide their customers with a quick and convenient way to receive their receipts.
Advanced
From the menu options navigate to Configuration -> Set Up Options -> Advanced
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Keyboard Settings: Keyboard settings provide you with advanced customization options for your typing experience
GPS: GPS or Global Positioning System is a location-based service that enables the app to determine the precise location of a device or person during the transaction.
Batch Management
Batch management is a process of grouping multiple transactions into a batch or a single set for processing. This section allows you to view batch history and close the current batch.
Close Batch
This setting allows us to close the current batch. Closing a batch is the process of finalizing and submitting the batch data for processing. The app automatically closes the batch at the end of each day. However, you can manually close the batch by clicking on the Close Batch button.
Batch History
This setting allows the app to store and view the history of batch transactions. Batch history provides a detailed record of each transaction processed within a batch. This information can be used for various purposes, such as reconciliation, reporting, and auditing. You can view the history of all batches by clicking on the Batch History button.
Security
This section will help you customize security-related options.
- To navigate to Security, click on the three horizontal lines icon located at the top left corner. A menu will appear, where you can select Configuration and then click on Security.
- Next, you will need to provide your user credentials, including the username and password (admin is the default username). If this is your first time logging in, you will need to set up a password before proceeding.
- Once you have successfully logged in, you can start configuring the Hipfinity 2.0 app.
Fraud Control
The following are security settings related to fraud control in a payment processing app:
- Allow Manager Override: This checkbox allows a manager to override certain fraud control settings for a transaction. This is useful in situations where a transaction is flagged as potentially fraudulent, but the manager believes that it is legitimate and wants to approve it.
- Enter Last 4 Digits: This checkbox requires the user to enter the last 4 digits of the credit card when processing a transaction. This is a security measure that helps to prevent fraud by ensuring that the user has physical access to the credit card.
- Name/Card#: This setting determines whether the user can view the customer’s full name and credit card number when processing a transaction. The options are Hide, Show, or Truncate. Hiding the name and card number can help to prevent fraud by limiting the amount of sensitive information that is visible to the user.
4. Card Present: This setting determines whether the user is prompted to indicate whether the credit card is present during the transaction. The options are Ask if Manual, Always Ask, or Do Not Ask. Asking whether the card is present is a security measure that helps to prevent fraud by ensuring that the user is physically in possession of the credit card.
5. AVS: AVS stands for Address Verification Service, which is a security measure that verifies the billing address provided by the customer with the address on file with the credit card issuer. This setting determines when the user is prompted to verify the billing address. The options are Always Ask, Ask if Manual, Card Not Present, or Do Not Ask.
6. CVV: CVV stands for Card Verification Value, which is a three-digit or four-digit security code on the back of the credit card. This setting determines when the user is prompted to enter the CVV. The options are Ask if Manual, Card Not Present, or Do Not Ask.
These security settings help to prevent fraud and protect customer data by requiring additional verification steps and limiting the amount of sensitive information visible to the user.
Halo
Halo represents the highest Sale or Refund amount that can be processed during the transaction.
Sale Halo: Highest sale amount that can be processed during the transaction. 0 represents no limit.
Refund Halo: Highest refund amount that can be processed during the transaction. 0 represents no limit.
Change Pin
To update your PIN for enhanced security, follow these steps:
- Current PIN: Enter your current PIN. This step verifies your identity and ensures that only authorized users can make changes.
- New PIN: After entering your current PIN, input your desired new PIN.
- Confirm New PIN: To prevent errors, enter the new PIN a second time in the “New PIN” field.
Once you’ve entered and confirmed your new PIN, click on Save to apply changes.
Support
From the menu options navigate to Configuration -> Support
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Refresh Services
This setting allows the user to refresh the app’s services, such as updates to payment processing, to ensure that the app is operating at optimal performance.
FAQ
This setting provides answers to frequently asked questions about the app, such as how to use certain features or troubleshoot common issues.
About
This setting provides information about the app, such as App Info, Gateway Info, Processor Info, and Hardware Info.
Show All Settings
This setting allows the user to view all the settings available in the app in one place.
Maintenance
This setting refers to the process of updating, repairing, or otherwise maintaining the app’s functionality.
- To navigate to Maintenance, click on the three horizontal lines located in the top left corner. A menu will appear, where you can select Configuration, click on Support and then select Maintenance.
- Next, you will need to provide your user credentials, including the username and password (admin is the default username). If this is your first time logging in, you will need to set up a password before proceeding.
- Rotate KEK: KEK stands for Key Encryption Key, which is used to encrypt and decrypt sensitive information in the payment processing system. This setting allows the user to rotate or change the KEK periodically for security reasons, to prevent unauthorized access to sensitive information.
- Rotate Keys: This setting allows the user to rotate or change the encryption keys used Hipfinity 2.0. This is done to ensure the security of the payment processing system by preventing unauthorized access.
- Unregister: This setting allows the user to unregister from the Hipfinity 2.0 app. Click on the unregister button, then enter the License number and Phone number in the corresponding box. Then click on submit to unregister the user.
- View GPS Data: This setting allows the user to view the GPS data associated with a particular payment transaction. This can be useful for tracking the location of a payment transaction and verifying the authenticity of the transaction.
- Clear Pending Reversal: This setting allows the user to clear any pending reversals in the payment processing system. A reversal is a transaction that cancels a previously authorized transaction, and pending reversals can cause issues with the payment processing system if they are not cleared in a timely manner.
Exit App
Once you are done with the transactions you can exit the App by clicking on the Exit App button.
Troubleshooting
If you encounter any issues with the app, please feel free to seek Hipfinity 2.0 support at hipline@hipfinity.co for troubleshooting tips and FAQs.
We hope this user guide helps you get started with the Hipfinity 2.0 payment app.